Revolutionising the way you manage your dental practice
Denttrack Pvt. Ltd, on behalf of itself and its affiliates/group companies under the brand "DenTTrack" (“DenTTrack”), is the author and publisher of the internet resource www.denttrack.co.uk (hereinafter “Website”). DenTTrack owns and operates the services provided through the Website.
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by DenTTrack. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and DenTTrack in connection with your visit to the Website and your use of the Services (as defined below). That you are to Use DenTTrack and its Offerings on an as is basis and any changes that you make or attempt to make shall be in violation of all terms, conditions, policies that you have agreed to and accepted.
The Agreement applies to you whether you are -
This Agreement applies to those services made available by DenTTrack on the Website, which are offered free of charge to the Users (“Services”), including the following:
For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;
For other Users: Facility to (i) create and maintain ‘Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by DenTTrack, and (iii) to make appointments with Practitioners.
The Services may change from time to time, at the sole discretion of DenTTrack, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us by calling or writing to your local head office or contacting us via email: enquiries@denttrack.co.uk.
By accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing. You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of DenTTrack.
DenTTrack’s role: DenTTrack's role is limited to
DenTTrack's role is that of an 'intermediary' as defined under the Information Technology Act, 2000 and the rules thereunder. Being an intermediary, DenTTrack has no responsibility and / or liability in respect of the content and transactions on the Website.
You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to DenTTrack that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
The terms in this Clause are applicable only to Users other than Practitioners.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or DenTTrack has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, DenTTrack has the right to discontinue the Services to the User at its sole discretion.
DenTTrack may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
When you create an account on our Website, we use methods such as authenticate codes for verification of your account. However, we do not take responsibility to ensure that each User registered on our platform reveals true or accurate information while creating their account or profile.
Each User is allowed to create only ONE account at a time on the Website and shall access the Website only through one such account. DenTTrack reserves the right to terminate or delete accounts which are created in duplicate by the same User. In addition to the above, owing to the fact that DenTTrack takes security very seriously, it shall also take appropriate legal actions in case a User is violating any terms or creating multiple accounts.
The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorised by the User. The User shall immediately notify DenTTrack of any actual or suspected unauthorised use of the User’s account or password. Although DenTTrack will not be liable for your losses caused by any unauthorised use of your account, you may be liable for the losses of DenTTrack or such other parties as the case may be, due to any unauthorised use of your account.
DenTTrack shall offer to its Users, along with applicable terms, annual renewable subscriptions for patients. We also offer free trials as per available offers.
That the USer shall be taking a subscription on the Website as per their own discretion and shall ensure that they are aware of all such terms and conditions associated with such subscription.
That all payments made on the Website shall be done through relevant channels and payment gateways and the policies or legal terms of the same shall apply. DenTTrack shall not be liable for any such payment related issues as the same is being taken care of my the relevant payment platforms.
That DenTTrack reserves the right to make any changes to the subscription plans, price of products etc. at its sole discretion.
The Website offers the following features:
DenTTrack enables Users to connect with Practitioners through two methods: a) Book facility that allows Users to book an appointment through the Website; b) telephonic services which connect Users directly to the Practitioner’s number provided on the Website.
DenTTrack will ensure Users are provided confirmed appointments on the Book facility. However, DenTTrack has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment.
The results of any search Users performed on the Website for Practitioners should not be construed as an endorsement by DenTTrack of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.
Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that the same is provided in accordance with applicable law. User however understands that, DenTTrack shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website.
That DenTTrack lists several entities as third party platforms on its website either for purposes of marketing and advertisements or for the purpose of their affiliated services or products, that might and shall be beneficial for the Users of the Website.
DenTTrack, however, does NOT take any responsibility or liability for the type of content, service or product that such 3rd Party Websites or Apps are providing or offering and the User shall ensure to take all possible precautions and measures to ensure their safety. In addition to this, all 3rd Party Websites and Apps shall have their own policies, which shall be applicable to the User so visiting their Website or App.
In the event that the Practitioner with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at within five (5) days from the occurrence of such event; in which case, DenTTrack shall decide whether the refund has to be made, at its own discretion.
Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between DenTTrack and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
The contents listed on the Website are either (i) User generated content, or (ii) belong to DenTTrack. Irrespective of the source of Content, all content posted on the Website shall be owned by DenTTrack. The information that is collected by DenTTrack directly or indirectly from the End- Users and the Practitioners shall belong to DenTTrack. Copying of the copyrighted content published by DenTTrack on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and DenTTrack reserves its rights under applicable law accordingly.
By using this Website, you agree that any information shared by you with DenTTrack or with any Practitioner will be subject to our Privacy Policy. You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals.
The User is prohibited to post any query/issue on the Q A Platform, which comprises of any derogatory language, objectionable, pornographic and /or offensive content
Any response provided by the Practitioner shall not be construed as medical advice on the Q A Platform. Q A Platform is a platform for exchange of information which is of general nature in a question and answer format. This cannot be construed as a medical consultation with the Practitioner, in any manner whatsoever.
DenTTrack reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,
In no event, including but not limited to negligence, shall DenTTrack, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages.
You agree that this Agreement and any contractual obligation between DenTTrack and User will be governed by the laws of India.
Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by DenTTrack. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Thane. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
Subject to the above the courts at Thane shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.
If a User has any questions concerning DenTTrack, the Website, this Agreement, the Services, or anything related to any of the foregoing, DenTTrack customer support can be reached at the following email address: enquiries@denttrack.co.uk or via the contact information available from the following hyperlink: https://denttrack.co.uk/contact.
If you have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:
Name: Dr Manish Chitnis, Principal Dentist and Owner
Email: enquiries@denttrack.co.uk
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by DenTTrack. Any consent by DenTTrack to, or a waiver by DenTTrack of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
By Using This Website You Represent And Warrant That:
You hereby indemnify, defend, and hold DenTTrack, the DenTTrack's distributors, agents, representatives and other authorised users and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from (i)Your use of the Website (ii) Your breach of provisions of this Agreement and (iii) any negligent or intentional wrongdoing on Your part.
DenTTrack reserves the right to modify any part of the Agreement at any time without giving You prior notice. When We update the Agreement, the next time You visit the Website, the Website will provide a message to you (which may be sent by email if You have provided Your Email Id) which will inform You of the amendments. You do not agree to the amendments, please do not use the Website any further.
The Agreement contains the entire understanding of the Parties, and there are no other written or oral understandings or promises between the Parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.
DenTTrack shall not be liable for any downtime or delay or unavailability of the Website caused by circumstances beyond DenTTrack's reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labour problems, internet service provider failures or delays, or denial of service attacks.
Each Party acknowledges: (a) having fully read the Agreement in its entirety; (b) having had full opportunity to study and review the Agreement.
Advertisement: DenTTrack shall have the right to place advertisements and publicity materials of its choice, including that pertaining to parties other than itself for commercial use through electronic means on the Website
Assignment: You may not assign or sub-license, without the prior written consent of DenTTrack, the rights, duties or obligations under this Agreement, in whole or in part, to any person or entity.
While we ensure that all product information on the platform is complete and accurate, however, we advise you not to solely rely on this information. It is recommended to refer to the product manual and/or specifications provided by the manufacturer either on their website or along with the product.
This is applicable for all warnings, labels, ingredients and usage directions as well.
The use of any information provided on this platform is solely at the user's risk. Nothing contained on this platform shall be considered as medical advice.
Consumers are advised to contact the manufacturer for any further information and assistance. You expressly understand and agree that your use of the offering is at your sole risk and that the offering are provided as is and as available.